About SportPesa Tanzania and Nexis Global Limited
SportPesa Tanzania is the trading name of Nexis Global Limited, a Dar es Salaam company licensed by the Gaming Board of Tanzania. This page sets out who they are, how to reach them, and what happens when you want to leave.
The company
Nexis Global Limited and what the licence covers
The operator behind the brand is Nexis Global Limited, a company registered under the Laws of Mainland Tanzania. Its registration details are public: TIN 130-393-985, registered company number 123072, with its office at Peninsula House, Toure Drive 251, Oysterbay, Dar es Salaam, P.O. Box 23135, Kinondoni District.
The company is authorised and regulated by the Gaming Board of Tanzania under the Gaming Act (No. 4) of 2003. The licence number is SBI000000027, issued on 03/10/2022, and formal correspondence to the regulator goes to the Director General, 27th Floor, PSPF Towers, Mission Street, P.O. Box 1717, Dar es Salaam. The licence covers the sportsbook, the casino and the jackpot products under one roof.
Contact
Reaching support and escalating a dispute
Customer care answers at care@sportpesa-tanzania.com and on three phone lines: +255 764 115 588, +255 677 115 588 and +255 685 115 588. Third-party directories also list a WhatsApp line, +255 765 066 333; treat that one as unconfirmed until the operator's own pages show it.
If a dispute with support goes nowhere, the escalation path is the regulator. The Gaming Board of Tanzania is named on the licence, and player complaints can be taken to the Board directly. Keep your transaction references: the account's own statement, showing every deposit, bet, win and withdrawal, is the evidence both sides will work from.
Leaving
Closing an account and taking your balance
The terms give every player a clean exit: you can withdraw uncommitted funds without penalty and close the account by emailing tz.customercare@sportpesa-tanzania.com, and the company sends a confirmation that it received your decision. Uncommitted means money not tied up in unsettled bets; those settle first, on the result of the event.
A note on this website: it is an independent guide to the operator, not the operator itself. No accounts are opened here and no bets are taken; account actions always happen on the official platform.